Privacy Policy

This privacy policy describes how The Nail Nook Melbourne collects, uses, and protects information when you use our online platform or services. Protecting your privacy is important to us.

Information We Collect

We collect information you provide directly to us when you use our site or services, such as when you book an appointment, fill out a contact form, register an account, or communicate with us. This information may include your name, contact details (like address), and details about the services you request.

We may also automatically collect certain information when you visit our site. This information may include your IP address, browser type, operating system, referring URLs, information about your interactions with our site (such as pages viewed, links clicked), and other usage data. This is collected using cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, operate, and maintain our services.
Process your appointments and transactions.
Respond to your inquiries and provide customer support.
Communicate with you about your appointments, services, or updates.
Improve and personalize your experience on our site.
Understand how our site is used to analyze and improve its performance and features.
Protect the security and integrity of our site and services.
Comply with legal obligations.

Legal Basis for Processing

We process personal data based on several legal grounds, including:

Your consent, where you have given it for specific purposes.
The necessity to perform services you request or to enter into a contract with you.
Compliance with a legal obligation to which we are subject.
Our legitimate business interests, such as improving our services, provided these interests are not overridden by your data protection interests.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in limited circumstances, such as:

With service providers who perform services on our behalf, such as booking systems or IT support, under strict confidentiality agreements.
To comply with legal obligations, respond to lawful requests from public authorities, or protect our rights, privacy, safety, or property, and that of our users or the public.
In connection with a business transfer, such as a merger or acquisition.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data. These may include the right to access, correct, delete, restrict, or object to the processing of your personal data, and the right to data portability. You may also have the right to withdraw consent at any time where processing is based on consent. To exercise these rights, please contact us using the details provided below.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. The precise retention period varies depending on the type of data and the purpose of processing.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your usage of our site and to improve your experience. You can control the use of cookies through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us by post at:

The Nail Nook Melbourne
450
Collins Street,
Level 1,
Melbourne, VIC,
3000
Australia